# FAQ

(THIS PAGE WILL BE UPDATED FROM TIME TO TIME)\
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Here are our common and frequently asked questions in the helpdesk:

1. **What is the status of my card?**

Please provide your wallet address to our admin or staff in the Telegram helpdesk, we will check the status and whereabouts of your card. Whole process takes 3-5 weeks. [Card Application](https://app.gitbook.com/o/PXqjZ8puyvY2zNCDC5sv/s/sztncaiLYnFmg361Ftkh/card-application)​<br>

2. **My online transaction has been declined**

We need to activate your e-commerce or online transaction feature, please fill up this form to request or inform the helpdesk staff.​

* Form ➡️ ​<https://bit.ly/XSwipe-Card-Request-Form>
* Helpdesk ➡️ <https://t.me/xswipecard>

3. **Is only USDC available for load up?**

You can load up USDC, SOL, USDT, BNB, ETH, and other stable coins on other chains. Check out our [Top-Up Guide](https://docs.xswipe.io/load-up-process) to learn how to deposit different cryptocurrencies on various networks.

4. **The fees do not add up on the card loading screen**

There is a loading fee of 2.5%, including a 1% fee for the liquidity provider.

5. **How long before my load up appear on my card?**

It takes 12 hours to 24 hours on a working day.

6. Is it possible to buy another card or same card?

You can own a maximum of two cards. If you already have a plastic card, the second card you acquire should be a metal card. The permissible combination is one plastic card and one metal card.

7. **My DEPOSIT to dashboard did not appear, what to do?**

* Contact our Telegram helpdesk, <https://t.me/xswipecard>
* Contact our Admin Email, <mark style="color:blue;"><admin@xswipe.io>​</mark>

Provide the following:

* last 4 digits of your card
* wallet address connected to your account
* your metamask address (if you used ETH or BSC chain)
* transaction hash or link for the top up (you can find this on your web3 wallet transaction history)

8. <mark style="color:blue;">**My card load history & transaction history is not updating**</mark>

Card load history will appear and update immediate

Card load balance will update immediately each and every after card usage

Transaction history will update in 3-5 business days

9. <mark style="color:blue;">**Does the card work on gasoline stations?**</mark>

Unfortunately any merchant like Gasoline stations that uses "Pre-Authorization" **transaction will be declined by Visa**. Hotels, Gasoline stations, and other merchants typically uses this method.&#x20;

10. <mark style="color:blue;">**"Next" button on KYC application not responding?**</mark>

If the "Next" button on your KYC application is not responding, please try the following steps:

1. Clear your browser cache and cookies.
2. Reattempt the KYC application.
3. Ensure you are not using a VPN, as this can cause issues with the application process.

If the problem persists, please contact our [support team](https://t.me/xswipecard) for further assistance.