XSwipe Whitepaper
  • The XSwipe Protocol
  • Contents
  • Behold, the Greatest Utility Yet
    • Basic Concepts
  • About the Card
    • Getting the Card
    • Debit Card Providers
  • Bank License and Security
    • Bank License
    • Security
  • About the Card NFT
    • Staking Site
    • NFT Holder Rewards
  • Fees and Transaction Use
    • Competitive Analysis
  • Load Up Process
  • Architecture
  • About the Team
  • Conclusion
  • Community
  • Customer Reviews
  • FAQ
  • Disclaimer
  • COMING SOON
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FAQ

PreviousCustomer ReviewsNextDisclaimer

Last updated 10 months ago

(THIS PAGE WILL BE UPDATED FROM TIME TO TIME) Here are our common and frequently asked questions in the helpdesk:

  1. What is the status of my card?

Please provide your wallet address to our admin or staff in the Telegram helpdesk, we will check the status and whereabouts of your card. Whole process takes 3-5 weeks. ​

  1. My online transaction has been declined

We need to activate your e-commerce or online transaction feature, please fill up this form to request or inform the helpdesk staff.​

  • Form ➡️ ​

  • Helpdesk ➡️

  1. Is only USDC available for load up?

You can load up USDC, SOL, USDT, BNB, ETH, and other stable coins on other chains. Check out our to learn how to deposit different cryptocurrencies on various networks.

  1. The fees do not add up on the card loading screen

There is a loading fee of 2.5%, including a 1% fee for the liquidity provider.

  1. How long before my load up appear on my card?

It takes 12 hours to 24 hours on a working day.

  1. Is it possible to buy another card or same card?

You can own a maximum of two cards. If you already have a plastic card, the second card you acquire should be a metal card. The permissible combination is one plastic card and one metal card.

  1. My DEPOSIT to dashboard did not appear, what to do?

  • Contact our Telegram helpdesk,

  • Contact our Admin Email, [email protected]​

Provide the following:

  • last 4 digits of your card

  • wallet address connected to your account

  • your metamask address (if you used ETH or BSC chain)

  • transaction hash or link for the top up (you can find this on your web3 wallet transaction history)

  1. My card load history & transaction history is not updating

Card load history will appear and update immediate

Card load balance will update immediately each and every after card usage

Transaction history will update in 3-5 business days

  1. Does the card work on gasoline stations?

Unfortunately any merchant like Gasoline stations that uses "Pre-Authorization" transaction will be declined by Visa. Hotels, Gasoline stations, and other merchants typically uses this method.

  1. "Next" button on KYC application not responding?

If the "Next" button on your KYC application is not responding, please try the following steps:

  1. Clear your browser cache and cookies.

  2. Reattempt the KYC application.

  3. Ensure you are not using a VPN, as this can cause issues with the application process.

If the problem persists, please contact our for further assistance.

Card Application
https://bit.ly/XSwipe-Card-Request-Form
https://t.me/xswipecard
Top-Up Guide
https://t.me/xswipecard
support team